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WRITING/EDITING
STAFF WRITER
The Gameworld Network, January 2003 – October 2008 (www.gwn.com)
Wrote reviews on products in electronic entertainment from such
companies as: Activision, Alienware, and Sony Online
Entertainment. Also, reporting on events such as: the Electronic
Entertainment Expo (E3), the Cyberprofessional Athlete Tournament,
and QuakeCon. Independently developed contacts and conducted
interviews with industry leaders. Used technical savvy and
knowledge of the industry to provide insightful commentary.
OPINION EDITOR
The East Texan, September 2007 – May 2008
Managed, edited, and contributed to the opinion page of The
East Texan, a weekly publication. Supervised no more than five
and no less than two contributing editors at any time. Designed
page layout and determined content based on theme and season.
PROOFREADER / TYPESETTER
The Denton Record-Chronicle, April 2005 - January 2006
Denton, TX; Manger, Les Sheets, 940.566.6901
Proofread materials for the pre-press dept, and typeset for the
advertising department. Maintained well-documented tracking system
for advertisements in real time.
TECHNICAL & CUSTOMER SERVICE
NETWORK TECHNICIAN
Texas A&M University in Commerce, Technology Dept. September 2007
– May 2008
Commerce, TX; Anthony Eilers, 903.886.5319
Provided technical support and repair for the university.
Distributed fiber optics, repaired computers/mainframes,
troubleshooting, assisted administrators in various areas,
established student internet connections, and installed new
hardware.
HELP DESK TECHNICIAN
Summit Bank, 2005
Fort Worth, TX; Kirk Hallum, 817.688.0908
Technical support and repair for the six Summit Bank branches.
Assisted system administrators. Troubleshot technical concerns
from employees. Used Track-IT to log and track trouble tickets in
real time.
CUSTOMER SERVICE REPRESENTATIVE
LECG, 2004
Dallas, TX
Informed members of class action lawsuits in an inbound
environment. Sorted mail. Preformed Data entry.
CUSTOMER SERVICE REPRESENTATIVE
PFSweb, 2002 - 2003
Plano, TX
Received inbound orders for the Smithsonian Catalog and the U.S
Mint. Handled billing as well as customer concerns.
CUSTOMER SERVICE REPRESENTATIVE
Telvista, 2001-2002
Plano, TX
Customer support for Vartec Telecom service: Complaints, service
changes, cancellations.
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Advanced knowledge of publishing programs such as: Adobe
(Illustrator, Photoshop, and InDesign), and Quark.
Advanced knowledge of Windows 3.X, 95, 98, 98se, NT, Me, 2000, XP
Home/Professional, and Vista. Microsoft Word, Excel, PowerPoint,
and FrontPage.
Familiar with Citrix Presentation/Metaframe Server, Dameware,
Windows Server, Windows Server 2003, AS/400, Tape Back-up
Carousels, and Track-IT! Help Desk.
Strong interpersonal skills and a desire to learn.
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